Delivery information

Standard UK delivery charges

Our delivery charge depends on the prices used for your order. The same rules apply whether you order online, by phone or by email. Normal packing is included.

Orders at public website prices

£4.99 including VAT for standard UK delivery, or free standard delivery when your goods total £50 including VAT or more after discounts. This includes orders using our published quantity discounts. Delivery itself does not count towards the threshold.

Orders at negotiated Impact trade prices

£7.50 plus VAT (£9 including VAT) for standard UK delivery, or free standard delivery when your goods total £250 excluding VAT or more after discounts. Your quotation will confirm the delivery charge.

Agreed written account terms and accepted quotations or orders take precedence. Visaton-invoiced direct accounts retain their own delivery terms.

Delivery arrangements and special requirements

Standard delivery covers an ordinary consignment to one UK address, including Northern Ireland. We choose a suitable Royal Mail or courier service; standard delivery does not promise next-day arrival.

For bulky, multi-carton or pallet requirements, timed services, extra addresses, or delivery outside the UK (including Ireland and the Isle of Man), request a delivery quote before ordering. Any additional destination or service cost must be agreed before the order is accepted. We honour the delivery charge shown on an accepted website order.

Part-deliveries and scheduled releases

If our stock availability, fulfilment arrangements or an error requires us to split your order, there is no additional delivery charge. We assess free-delivery eligibility against your original accepted order.

If you request an extra delivery or service upgrade, we agree the additional cost with you first, allowing for any delivery already paid. For trade orders agreed from the outset as scheduled call-offs, we assess each release separately and state the delivery charges in the original quotation.

Dispatch and availability

We hold selected products in UK stock and source other lines to order, including from Visaton. Being available to buy does not mean that a product is physically held in UK stock.

Our dispatch days are Monday to Thursday, excluding bank holidays. We do not dispatch on Fridays or weekends. Dispatch timing depends on the product, quantity and stock availability.

For items we need to bring in, dispatch timing includes supplier ordering, delivery to us and preparation for onward shipment.

Need your order for a specific date? Contact us and we can check availability and discuss timing for your product and quantity.

Delivery after dispatch

We normally send smaller orders by Royal Mail and larger orders by FedEx. Dispatch is the date your order leaves us; delivery takes additional time with the carrier.

Delivery options, applicable VAT and the total payable are shown at checkout before you pay. If checkout does not offer delivery to your address, please contact us before ordering.

Delays

If we become aware that we cannot meet an agreed delivery date, we will contact you to discuss the available options. Your statutory rights remain unaffected. Consumer orders will be delivered without undue delay and within 30 days unless a different delivery period has been agreed with you.

Contact

Email info@impactaudio.co.uk, call 01270 883243, or use our contact page.